Return, Replacement & Refund Policy

At Indiacart24x7, we carefully inspect and pack every order before dispatch. However, if you receive a product that is damaged, defective, or misprinted, we’re here to help.

Our return, replacement and refund policy is designed to make the process simple and transparent.

7-Day Return & Replacement Policy

Customers can request a return or replacement within 7 days of receiving their order if the product is:

• Damaged during delivery
• Defective or has a manufacturing issue
• Misprinted or has a significant printing error
• Different from the product that was ordered

Requests made after 7 days from the date of delivery may not be eligible for return, replacement, or refund.

Important: Unboxing Video & Photos

For any claim related to a damaged, defective, or misprinted product, customers are required to provide:

• A clear unboxing video showing the package being opened
• Clear photos of the product and the issue
• Your Order ID
• A brief description of the problem

The unboxing video and photos help us verify the condition of the product when it was received and process your request efficiently.

We strongly recommend recording a continuous unboxing video from the sealed package until the product is fully unpacked.

Eligibility Conditions

To be eligible for a return, replacement, or refund:

• The request must be submitted within 7 days of delivery.
• The product must be damaged, defective, misprinted, or incorrect.
• The product should remain unused and unworn, wherever applicable.
• The original tags and packaging should be retained, wherever applicable.
• You must provide valid proof of purchase/order details.
• Clear photos and an unboxing video must be provided when requested.

Products that have been worn, washed, altered, intentionally damaged, or damaged due to improper use or care may not qualify for a return, replacement, or refund.

How to Request a Return or Replacement

To request a return or replacement, contact our support team at:

Email: indiacart24x7@gmail.com

Please include the following information in your email:

1. Order ID
2. Customer name
3. Contact details
4. Description of the issue
5. Clear photos of the product
6. Unboxing video showing the issue

Our support team will review the information and verify the issue.

Please do not send the product back without receiving confirmation from our support team. Unauthorized returns may not be accepted.

Damaged, Defective or Misprinted Products

Please inspect your order immediately after delivery.

If you receive a product that is damaged, defective, misprinted, or incorrect, contact us within 7 days of receiving the order.

After reviewing the photos, unboxing video and other information provided, our team will determine the appropriate resolution.

Depending on the situation and product availability, we may provide:

• A replacement product, or
• A refund after the return is approved.

Refund Process

If you are eligible for a refund, you must submit your refund/return request within 7 days of receiving the product.

To support your claim, you should provide the required unboxing video and clear photos of the issue.

Once your request and supporting documents are submitted to:

indiacart24x7@gmail.com

our support team will review the claim.

If the return/refund is approved, the refund process will be initiated after the return is accepted and the required verification is completed.

Refund Processing Time

Approved refunds are typically processed within 28–48 hours after the return is accepted.

Once processed by us, the time taken for the refund to reflect in your bank account or original payment method may vary depending on your bank, card issuer, UPI provider, payment gateway, or other financial institution.

Non-Returnable Situations

We generally do not accept returns, replacements, or refunds for:

• Change of mind
• Incorrect size selected by the customer
• Incorrect color selected by the customer
• Products that have been worn or washed
• Products damaged after delivery due to improper use
• Products altered or modified by the customer
• Products damaged due to failure to follow the recommended care instructions
• Claims submitted after the 7-day return period
• Products without required tags or packaging, where applicable
• Claims without sufficient evidence when evidence is required to verify the issue

We recommend checking the product description, size chart, color and other product details carefully before placing your order.

Exchanges & Replacements

If your product is damaged, defective, misprinted, or incorrect, you may request a replacement within 7 days of delivery.

Replacement requests are subject to verification and product availability.

If the exact product is unavailable, our support team will guide you regarding the available resolution, which may include a refund where applicable.

Return Shipping

For an approved return due to a damaged, defective, misprinted, or incorrect product, our support team will provide you with the necessary return instructions.

Do not ship the product to any address unless our support team has provided or confirmed the return instructions.

Important Note

To avoid any issues with your claim, please record an unboxing video before opening and while unpacking your order.

Make sure the video clearly shows:

Sealed package → Package opening → Product → Issue/damage/printing defect

This documentation can help us verify your claim and provide a faster resolution.

Contact Us

For any return, replacement, or refund-related questions, please contact:

Indiacart24x7
Email: indiacart24x7@gmail.com

Our support team will review genuine product issues and assist you with the appropriate resolution.

Thank you for shopping with Indiacart24x7.